Internet Branch Maintenance/Outage

Some of your members may not have been able to access their accounts on your Internet Branching (IB) site yesterday evening (1/29/2009) because of unforeseen emergency maintenance.

Late yesterday afternoon, we discovered a potential hardware problem on the server at the secure data center that hosts many of your Internet Branching sites. We decided to take immediate, proactive measures to prevent any data loss or extensive downtime. We apologize for the inconvenience, but we believe that this was the surest way to maintain the integrity of the data on your IB site.

When the server returned to service last night, the IB realtime process on everyone's CAMS-ii servers was stopped, but it resumed after last night's batch processing session.

If you have any further questions about this outage, or if you are experiencing any problems with your IB site, please notify CBS Support via the CBS Issue Tracking System.