Issue Tracking Tips

As we use the CBS Message Center, we will occasionally post tips on using the Issue Tracking System effectively:

With the activation of the Issue Tracking System, CBS Support no longer accepts e-mails for support inquiries and issues, except a request to re-open an issue.

Also, please do not send e-mails to individual CBS Support Representatives. This may delay an answer to your question because the individual support representatives may be away from their e-mail. Submitting a question or issue to the Issue Tracking System makes your question/issue available to the entire CBS Support Center immediately.

Please do not type long explanations in the Summary section of the Issue Tracking System. Place a BRIEF summary of the issue, like the subject of an e-mail, in the Summary section. Use the Description section for the detailed explanation: who, what, when where, why, and how.

Please address any questions concerning this posting to the CBS Issue Tracking System.