Issue Tracking Tips

As we use the CBS Message Center, we will occasionally post tips on using the Issue Tracking System effectively:

With the activation of the Issue Tracking System, CBS Support no longer accepts e-mails for support inquiries and issues, except a request to re-open an issue.

Also, please do not send e-mails to individual CBS Support Representatives. This may delay an answer to your question because the individual support representatives may be away from their e-mail. Submitting a question or issue to the Issue Tracking System makes your question/issue available to the entire CBS Support Center immediately.

Please do not type long explanations in the Summary section of the Issue Tracking System. Place a BRIEF summary of the issue, like the subject of an e-mail, in the Summary section. Use the Description section for the detailed explanation: who, what, when where, why, and how.

Please address any questions concerning this posting to the CBS Issue Tracking System.

Internet Branch Maintenance/Outage

Some of your members may not have been able to access their accounts on your Internet Branching (IB) site yesterday evening (1/29/2009) because of unforeseen emergency maintenance.

Late yesterday afternoon, we discovered a potential hardware problem on the server at the secure data center that hosts many of your Internet Branching sites. We decided to take immediate, proactive measures to prevent any data loss or extensive downtime. We apologize for the inconvenience, but we believe that this was the surest way to maintain the integrity of the data on your IB site.

When the server returned to service last night, the IB realtime process on everyone's CAMS-ii servers was stopped, but it resumed after last night's batch processing session.

If you have any further questions about this outage, or if you are experiencing any problems with your IB site, please notify CBS Support via the CBS Issue Tracking System.