23Feb/12Off
CAMS-ii Member Services Tip
The Email text box in the CAMS-ii Personal Data Maintenance is a key piece of information for you and your members. Why? Because...
It's how CAMS-ii communicates with your members who are registered for Internet Branching and eDocs with notices, transaction confirmations, member updates, and so forth. If the e-mail address is incorrect, your members may miss key information about their account.
What should I do?
- Inform your members to update you whenever their e-mall address changes.
- Make sure that you type the e-mail address in the correct format, for example: member@yourcu.com
- Whenever a member notifies you that they did not receive a transaction confirmation, statement availability notification, and so forth, ask them to check their e-mail software's SPAM folder.
- Confirm your member's correct e-mail address by having them provide it to you. If the e-mail address is different from what appears in CAMS-ii, change it only in accordance with your credit union's operating procedures to help prevent identity theft.