Issue Tracking System & Personal Information (Updated)
Please do not enter any personal information (debit/ATM/credit card numbers, account numbers, Internet Branching user IDs, member names, SSNs, or any other personal information) in the Summary or Description fields in the Issue Tracking System.
Please create a Wordpad, Notepad, or a PDF document containing the personal information and upload the document using the Attachments feature to CBS Support.
You can also use the Add Note feature to add information to an issue. In either case, please note in the Description field that you have attached information or included it in a Customer Note.
The Issue Tracking System uses unsecured emails to communicate with you. Anything entered into the Summary or Description fields of an issue will appear in an email. These emails can be intercepted and the information can be used by identity thieves.
The information contained in documents uploaded as attachments does not appear in emails.
Please address any questions concerning this topic to the Issue Tracking System.
Thank you,
CBS Support
CBS Support Center Hours During the CAMS-ii Users’ Conference
CBS is holding its CAMS-ii Users' Conference May 15th and 16th. Although CBS Support representatives will be taking part in this conference, the CBS Support Center will be open during its normal hours, both days. Please continue to use CBS' Issue Tracking System to report non-emergency issues to the Support Center.
Please be patient as we conduct this important conference and continue to provide world-class support to you.
Thank you,
CBS Support