Issue Tracking System Tips (continued)

Listed here are some more tips in our continuing series about the CBS Issue Tracking System ...

1. Please type your submissions in regular case, not all in upper-case letters

 

2. The Summary section should be be brief, like an e-mail subject, and not contain any member personal information. Submit specifics for an issue in the Description section.

 

3. Use the Attach tab to submit additional information about any issue. You can even copy and paste e-mail contents into a WordPad document and attach it instead of forwarding the information in an e-mail.

Using the CBS Issue Tracking System immediately communicates your issue, question, or request to the CBS Support Center. E-mails require additional processing and therefore additonal time.

Please do not send e-mails to individual support representatives or to support@camsbycbs.com unless directed to do so.

Security Updates in CAMS-ii version 3.0.0

CAMS-ii version 3.0.0 added the following security updates:

+ Teller Override dialog to CAMS-ii Data Miner exports.

+ Teller Override dialog to downloads to the CAMS-ii Transfer Folder (Back Office > Standard > Utilities).

+ Added a new log, the CAMS-ii Access Log, to Back Office > Standard > Utilities > CAMS-ii Access Log. It logs:

-- CAMS-ii Data Miner queries

-- Downloads from the CAMS-ii Transfer Folder (Teller ID, date, time, file name)

-- Document Retrieval Manager document access

-- Every CAMS-ii button selection for each teller. This allows the credit union administrator to review exactly what a user has done and to which accounts they had access. Includes the detail Document Retrieval Manager log entries in log viewing, and it also includes member base and sub for member-related items.

NOTE: These changes were excerpted from the CAMS-ii version 3.0.0 Release Notice which is available in the CAMS-ii Help (Releases > Current Release > CAMS-ii version 3.0.0 Release Notice)