{"id":245,"date":"2009-04-03T14:34:42","date_gmt":"2009-04-03T18:34:42","guid":{"rendered":"http:\/\/www.camsbycbs.com\/wordpress\/?p=245"},"modified":"2011-06-13T07:18:02","modified_gmt":"2011-06-13T11:18:02","slug":"more-issue-tracking-system-tips","status":"publish","type":"post","link":"http:\/\/www.camsbycbs.com\/wordpress\/?p=245","title":{"rendered":"More Issue Tracking System Tips"},"content":{"rendered":"<p>This is another in a continuing series of posts concerning the CBS Issue Tracking System.<\/p>\n<ul>\n<li><b>Specific Descriptions: <\/b>When you submit an issue, please make sure that you provide us with as much information a possible in the Description section.  For example:\n<p>Please enter as much of an error message as possible, or if possible, attach a screen capture of the error to the issue.<\/p>\n<p>Please enter your specific question, not \"I have a question about ACH.\"<\/p>\n<p>When you have specific problems regarding a member's account, please provide us with the account and sub account number, the member's name, the date and amount of the transaction in question. <\/p>\n<p> <b>Important!<\/b><em> Please do not enter any member information in the Summary section of the issue.<\/em><\/li>\n<p>The more detailed the question, the easier it is for the support staff to help you<\/p>\n<li> <b>Access to the Issue Tracking System: <\/b>If you have a staff member that needs access to the Issue Tracking System, please submit an Issue Type 30 - General Information, request via the Issue Tracking System to add access to the Issue Tracking System with the following information:\n<p>+ Full Name (First Name, Middle Initial, Last Name)<br \/>\n+ Branch Location (if applicable)<br \/>\n+ Telephone number<br \/>\n+ E-mail Address (The staff member must have their own e-mail address)<\/p>\n<p>Normally, you will receive an answer within one business day.<\/li>\n<\/ul>\n<p>Please direct any questions regarding this posting to the Issue Tracking System.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This is another in a continuing series of posts concerning the CBS Issue Tracking System. Specific Descriptions: When you submit an issue, please make sure that you provide us with as much information a possible in the Description section. For example: Please enter as much of an error message as possible, or if possible, attach [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[2,7],"tags":[],"_links":{"self":[{"href":"http:\/\/www.camsbycbs.com\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/245"}],"collection":[{"href":"http:\/\/www.camsbycbs.com\/wordpress\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.camsbycbs.com\/wordpress\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.camsbycbs.com\/wordpress\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"http:\/\/www.camsbycbs.com\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=245"}],"version-history":[{"count":12,"href":"http:\/\/www.camsbycbs.com\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/245\/revisions"}],"predecessor-version":[{"id":1416,"href":"http:\/\/www.camsbycbs.com\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/245\/revisions\/1416"}],"wp:attachment":[{"href":"http:\/\/www.camsbycbs.com\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=245"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.camsbycbs.com\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=245"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.camsbycbs.com\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=245"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}