Here are some reminders for making the best use of the CBS Issue Tracking System. (Help > Access Issue Tracking System)<\/p>\n
1. The Summary section should contain a BRIEF statement, like the subject of an e-mail. The detailed explanation belongs in the Description section.<\/p>\n
2. The Summary section cannot contain any personal identifying information (account numbers, card numbers, SSANs, names, etc.) because the Summary section is transmitted verbatim in an unsecured e-mail. This can expose your members to possible identity theft.<\/p>\n
3. The Description should contain the details of an issue: Who? What? When? Where? Why? How? You can also place personal identifying information here or in a customer note.<\/p>\n
4. The CBS Issue Tracking System can also handle attachments, so there's no need to send them via e-mail. The CAMS-ii Help has instructions for submitting the contents of an e-mail with an attachment. The attachments are then submitted via a password-protected link.<\/p>\n
5. Please use the support@camsbycbs.com e-mail address only when CBS Issue Tracking is unavailable to you or to ask for a closed issue to be re-opened (Please state why it should be re-opened) ... unless otherwise asked to send it to that address by a CBS employee. <\/p>\n
6. If an issue is open or pending, please do not open another issue to add information or send an e-mail about the open\/pending issue. Please add the information to the Description section of the original issue.<\/p>\n
Please submit any questions concerning this post to the CBS Issue Tracking System.<\/p>\n","protected":false},"excerpt":{"rendered":"
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